Technical Support Pricing
| Features | Monthly Managed Service | Hourly Professional Service |
|---|---|---|
| Technical Support | 24/7 phone, web, and chat access to Cloud Support Engineers | On-Demand access to Cloud Support Engineers |
| Response Time | General guidance: < 1 hour System impaired: < 30 minutes System Down: < 15 minutes | General guidance: < 1 hour System impaired: < 30 minutes System Down: < 15 minutes |
| Technical Advising | Provides recommendations that help you follow AWS best practices | Provides technical advice and recommendations |
| Architecture Guidance | Consultative review and guidance based on your infrastructure | Consultative review and guidance |
| Proactive Monitoring | Work on alerts and proactive investigation | No Proactive Monitoring |
| Pricing | $100 Minimum or 10% of monthly AWS charges | $25/Hourly |
Why Choose AWS Partner – CloudExperts
| Cloud Managed Features | Amazon Web Services (AWS) | AWS Partner – CloudExperts |
|---|---|---|
| 24/7 Expert Support | No | Yes |
| Free Migration | No | Yes |
| Instant Response | No | Yes |
| Manage Server | No | Yes |
| Manage Application | No | Yes |
| Manage Database | No | Yes |
| Manage Security | No | Yes |
| Manage Backup | No | Yes |
| Manage Deployments | No | Yes |
| Technical Advising | No | Yes |
| Solution Design | No | Yes |
| Proactive Monitoring | No | Yes |
| Manage DNS | No | Yes |
We’re Here For You 24/7 With Expert Support
You’re in expert hands 24/7, 365 days a year, should you run into a problem. We provide Cloud Managed Service for a closer support partnership or the Professional Support Service, which gives you access to our Senior Support engineers who work as your extended in-house team!
Migrate Your Web Application today
Our expert engineers will move your web application to Cloud. It’s hassle-free, and you don’t have to worry about migration complexities or technicalities.
